Terms & Conditions

Each term beginning with a capital letter has the meaning given to it in its definition in this article:

- \"General Terms of Use\" or \"General Terms\": refers to this document; 

- \"Site\": refers to the website www.sougmaroc.com

- \"Customer\": refers to anyone using the Site www.sougmaroc.com

I. Order and Confirmation of Order

The Customer orders by selecting the products he wishes to buy and then validating it on the way to the basket.A summary will be presented before the order is confirmed.

The customer must provide the necessary information for identification, delivery and settlement. Our company sends a confirmation email.       

II. Product Information

Product photographs are product-compliant representations; however, they do not fall within the contractual scope. 

III. Deliveries

The transport service is outsourced by our company. In the event of damage, it must be reported to the carrier and our company within one day.  All events that are beyond the control of our society and which would tend to delay the execution of the order and delivery, constitute a cause of suspension or extinction of the obligations of our society. The customer will be informed of the delay by email or phone.  If the ordered product is unavailable, the customer will be informed as soon as possible and will have the option to cancel their order. He can ask for a refund of the amount paid to our company or exchange the product.     

  •      National E-commerce messaging (weight greater than 2 kg)

IV.  Right of withdrawal

Any consumer has 3 days from the receipt of the products to exercise his right of withdrawal by expressing it e-mail.The return of the Products is made in their original packaging and in good condition, accompanied by all possible accessories and documentation.  The Customer must return the Product in a package provided for this purpose, ensuring the return of the products without damage and in perfect condition of resale. The customer's shipping costs are borne. Any damaged, incomplete, absent product will not be refunded or exchanged and will, at the customer's request, be re-shipped to the Customer.     

V. Prices and payment conditions 

Orders placed on the website www.sougmaroc.com are expressed and payable in Dirhams. 

Payment is made either by transfer or bank payment, or online on the website, by credit card at the time of placing an order, or on delivery. Your credit card payment is fully secured by Morocco Telecommerce which ensures the confidentiality of transactions and banking information. .

In the event of a bank transfer or payment, the Customer is required to mention the number of his order to the banker and then send the payment receipt by email or whatsapp: 00212 660 97 90 89;

The Customer assures our company that it has the necessary authorizations to use the payment method chosen by it, when validating the Order.

VI. Product Guarantee

If our company is delivered a defective or non-compliant product, the customer is asked to contact us on:00212 660 97 90 89 or by email 

  1. Intellectual property

By logging on to the website www.sougmaroc.com created by our company, which holds all of the related intellectual property rights, the Customer refrains from copying or downloading all or part of its content.

The Site, brands, designs, models, images, texts, photos, logos, graphic sets, software, search engines, databases and domain names, without this list being exhaustive, are the property Sougmaroc's exclusive.


Vii. Opposability

The use of the Site, including consultation, and the use of the information made available implies full and complete acceptance of these terms and conditions of use.

These Terms and Conditions are enforceable for the duration of the Site' use.

Sougmaroc reserves the right, without notice or compensation, to temporarily or permanently close the Site or access to one or more Services to make an update, changes or change on operational methods, servers and accessibility times, without this list being limited.   

Viii. Security

The Site is an automated data processing system. Any fraudulent access, including the personal spaces it contains, is prohibited and criminally sanctioned.

In particular, the customer prohibits modifying, copying, reproducing, downloading, disseminating, transmitting, commercially exploiting and distributing in any way the services, pages of the Site, or the computer codes of the components of the services and the Site.

Sougmaroc cannot be responsible for computer security breaches, which could cause damage to the User's computer equipment and data.

Sougmaroc cannot be held liable for indirect damage sores resulting from the use of the Site's services.

The User undertakes accordingly:

  • The customer undertakes not to copy, reproduce, alter, modify, create derivative works or disclose to the public all or part of the content of the Site without the prior and written consent of Sougmaroc or that of the third parties concerned download on his computer the content of the Site only for personal and time-limited use. 
  • print the pages of the Site downloaded only on paper if the so-called copies are strictly limited to personal use. 
  • Customer contact information is only used to better inform them and possibly send them only the information they wish to receive.
  • In addition, the User is committed to providing accurate, complete and up-to-date information. 

For more information, please contact us by email or phone.